Frequently Asked Questions
Find answers to common questions about our retractable tools and home solutions
How do I install my Giraffe Tools® retractable hose reel?
Each unit comes with a heavy-duty mounting bracket and hardware. Simply secure the bracket to a wooden post or masonry wall and slide the reel unit into place.
Can the hose be replaced if it gets damaged?
Yes, our hose reels are designed for longevity. You can purchase replacement hoses directly from our site and follow our video guides for easy installation.
Are the products weather-resistant?
Absolutely. Our products are constructed with UV-resistant shells and high-quality materials designed to withstand various outdoor weather conditions.
What is the 'Anywhere Lock' feature?
The Anywhere Lock allows you to pull the hose to any desired length and lock it automatically, preventing constant tension while you work.
Do I need to store my hose reel indoors during winter?
While our shells are durable, we recommend draining the water and storing the unit in a garage or shed during freezing temperatures to prevent internal damage.
Is there a warranty on Giraffe Tools® products?
Yes, we offer a standard 2-year warranty on all our core products, covering manufacturing defects and mechanical failures.